1. General provisions
1.1. The following purchase terms (hereinafter – the Rules) become a compulsory legal document for the parties after the Buyer confirms these terms (during the ordering the Buyer marks the box that he agrees with terms and conditions of e-shop). These terms describe rights and responsibilities of the Buyer and JSC „Agroservisas LT (hereinafter – the Seller), terms for the purchase and payment for the goods, terms for the delivery and return of goods, liabilities of the parties and other provisions related to the sale of goods in e-shop www.agrobond.lt.
1.2. The Seller retains a right to modify, amend or supplement these Rules at any time, in order to satisfy the requirements of relevant legal acts. Changes apply to the orders which are made after the change of Rules.
2. Creation of a sales contract
2.1. A sales contract (hereinafter - the Contract) is deemed to be concluded for each order. The Contract is valid until the fullfilment of all obligations according the Contract.
2.2. The Contract between the Seller and the Buyer is considered to be created from the moment when the Buyer forms a shopping cart, specifies the name, surname, delivery address, chooses the payment method and, after becoming acquainted with the Rules, clicks on the button „Create order“ in e-shop.
2.3. When the Buyer submits an order, an email is sent to him confirming the receipt of order.
2.4. After the order is placed, an email is sent to the Buyer confirming that goods were sent to the Buyer or were prepared for the receipt at the selected store (depending on which delivery method was chosen).
2.5. The invoice is issued on the day when goods are delivered to the courier or upon the receipt of goods (depending on which delivery method was chosen). The invoice is sent to the Buyer's e-mail within 3 (three) working days from the moment when the Buyer picks up goods or the Seller delivers them to the courier (depending on which delivery method was chosen).
2.6. The property in goods passes to the Buyer from the moment when the Seller transfers goods to the Buyer.
2.7. In the event when it becomes obvious after the order is made that goods are not in stock or their price is specified incorrectly in e-shop, the Seller must immediately notify the Buyer by email or other means of communication, and the execution of order must be suspended as specified in clause 7.6.
2.8. Each Contract created between the Buyer and the Seller is stored in e-shop database.
3. Buyer's rights
3.1. The Buyer has a right to buy goods at e-shop www.agrobond.lt, adhering to the requirements of Rules and laws of the Republic of Lithuania.
3.2. The Buyer can order goods all day throughout the year. Orders, placed on working days after 4 pm, on non-working days or on public holidays, will be processed the next working day. In exceptional circumstance, the goods can be ordered on working days at 8 - 17 o‘clock by e-mail or phone, listed in the section "Contacts" of e-shop.
3.3. The Buyer has a right, without giving the reasons, to terminate the Contract with the Seller upon a written notice to the Seller within 14 (fourteen) calendar days from the date of goods delivery as specified in Chapter 10 “Return”. In this case, the Buyer is obliged to pay all the costs of goods return to the Seller. If the cost of goods return exceeds the value of returned goods, the Buyer undertakes to pay remaining amount to the Seller within 14 (fourteen) calendar days.
4. Buyer's obligations
4.1. The Buyer is obliged to pay for goods within 48 hours from the moment he clicks „Create Order”. If the payment is not made within the specified period, the Seller has a right to presume that the Buyer has refused the Contract and to cancel the Buyer‘s order.
4.2. The Buyer must accept ordered goods in accordance with the Rules.
4.3. The Buyer is obliged to ensure the accuracy of his registration data. If there are any changes of Buyer's registration data, the Buyer must update them immediately.
4.4. The Buyer must keep his connection data and not disclose it, ensure that his data will be known only to him, and use the data only for himself, not transfer it to others or not allow other persons to access the Buyer's data. In the case of suspicion that the entry data can be found by another person, the Buyer must immediately inform the Seller about that.
4.5. The Buyer, before using the goods, is obliged to inspect goods and make sure that he recieved the ordered ones.
4.6. The Buyer must adhere to the requirements of these Rules and laws of the Republic of Lithuania.
5. Seller’s rights
5.1. If the Buyer tries to harm a stable operation and safety of e-shop or violates his obligations, the Seller has a right immediately, without warning, to suspend the Buyer's ability to use e-shop or, in exceptional circumstances, to cancel the Buyer's registration.
5.2. In exceptional circumstances, the Seller may temporarily or completely terminate work of e-shop without prior notice to the Buyer.
5.3. The Seller has a right to place links to other electronic sites in e-shop, but he is not responsible for their information or activities.
5.4. The Seller has other
rights determined in these Rules and legal acts of the Republic of
6. Seller's obligations
6.3. Goods ordered by the Buyer are reserved and the Seller starts to fulfill the Contract only after receiving a message from the bank about payment for selected goods.
6.4. The Seller has a responsibility to deliver ordered goods to the Bueyr's specified address in accordance with the terms of these Rules.
6.5. The Seller, not having the possibility to deliver ordered good to the Buyer due to the serious reasons, has a responsibility to offer to the Buyer analoguos goods or goods with similar characteristics. If the Buyer does not agree to accept analoguos goods or goods with the similar characteristics, the Seller has a responsibility to return to the Buyer money paid for goods within 3 (three) working days (if the prepayment was made).
6.6. If the Buyer has used the right of return, as specified in clause 3.3., the Seller is obliged to return payment to the Buyer within 14 (fourteen) calendar days from a day the Seller receives returned goods.
7. Price of goods, terms and conditions of payment
7.1. In e-shop and in the formed orders prices are indicated in euros with VAT. For Buyers who are subjects of 0% VAT rate by the law, prices are manually recalculated upon receipt of the order. The corrected prepayment invoice will be sent by e-mail specified by the Buyer.
7.2. Each good has a description and code. If the Buyer has not enough information, he may contact the Seller for more information. Ordering goods, the Buyer confirms that information about goods is complete and understandable in e-shop.
7.3. The Seller has a right at any time, without informing the Buyer, to change the range of goods, their description, prices, delivery terms and other information in e-shop. Price changes do not affect the Contracts which are concluded after the Rules change.
7.4. The delivery cost is not included in the price of goods, unless otherwise specified. The corresponding delivery costs are located in the section „Delivery of goods“ of e-shop.
7.5. The Buyer can pay
for goods in the following ways:
7.5.1. by making prepayment;
7.5.2. by bank transfer.
7.6. Taking into account that the Seller’s e-shop offers a very wide range of goods, despite all reasonable efforts made by the Seller, it is possible that the prices of some goods may be incorrect. In this case, the Seller informs the Buyer in writing and allows the Buyer to purchase goods at the right price or cancel an order. The order is not executed until the Buyer‘s response. In case if within 3 (three) working days from the moment of impossibility to contact the Buyer by his specified contacts, the order is considered to be terminated.
8. Delivery of goods
8.1. Free shipping:
8.1.1. The Buyer can collect goods for free of charge at the point of goods delivery of JSC „Agroservisas LT“, at the address: Maironio st. 78C, Raseiniai, or at any selected store of the trade network AGROBOND.
8.1.2. The ordered goods must be collected within 3 (three) working days from the day when Seller's confirmation that ordered goods are ready to be picked was recieved.
8.1.3. The goods can be taken only by the person who gave the order, or another person specified in the order. Upon the receipt of the goods, it is necessary to submit to the Seller’s employee an order document and a valid identity document (identity card, passport or driving license).
8.2. Delivery of goods
through an authorized delivery service:
8.2.1. The Seller delivers goods all over Lithuania and Europe through an authorized delivery service.
8.2.2. The Buyer, when ordering goods, has a responsibility to specify the exact delivery address and contact phone number.
8.2.3. Delivery cost depends on the value and (or) weight of ordered goods and the country of delivery. The corresponding delivery costs are located in the section „Delivery of goods“ of e-shop.
8.2.4. The Buyer is obliged to accept goods. In the event when he cannot accept goods himself, and goods are delivered to his stated address and are provided to the person indicated by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of goods to the incorrect person.
8.2.5. The term for the delivery of goods in Lithuania is up to 3 (three) business days from the date of payment receipt. The term for the delivery of goods worldwide depends on the delivery service terms.
8.2.6. In exceptional cases, the goods delivery may be postponed due to unforeseen circumstances which are beyond the Seller's control. In this case, the Seller must immediately contact the Buyer and agree on the new terms of goods delivery.
8.2.7. In all cases, the
Seller has no responsibility for a delay in
delivery if the delay was due to the fault of the Buyer or due to
circumstances depending on the Buyer.
8.2.8. When goods are delivered by the courier, the Buyer, together with the courier, has to check the conditions of parcel. If the Buyer or another authorized person has signed the waybill without comments, it is considered that the parcel is transferred in appropriate conditions and later Buyer's claims for damage are not accepted.
8.2.9. Delivery is deemed to have been completed when goods are delivered to the address indicated by the Buyer.
8.2.10. The Buyer is obliged to check a packaging, quantity, quality, range, completeness of goods within 14 (fourteen) calendar days from the date of goods delivery. If the Buyer fails to fulfill this obligation during the specified period and does not make any claims to the Seller, the packaging of goods is considered to be suitable, and the quantity, quality, range and completeness of goods comply with the terms of Contract.
9. Quality of goods and warranty
9.1. The Seller guarantees the quality of goods (quality assurance by the law). Specific goods have a quality guarantee for a certain period. In this case, the specific warranty period and other conditions are indicated in the descriptions of such goods or in the manufacturer’s warranty accompanying the goods.
9.2. The Seller is not responsible for the fact that the color, shape or other parameters of goods in e-shop may not match with its realistic color, shape or other parameters.
9.3. If delivered goods
do not meet quality requirements, the Buyer may contact the nearest
store of sales network AGROBOND by submitting a purchase invoice and
completed and signed claim,
where must be described
the reasons of
goods return. The goods must be
returned in the original packaging.
9.4. The Seller is obliged, respectively, to replace a low-quality goods with a high-quality ones, to lower the price or return the money, paid for the goods and their delivery, within 14 (fourteen) calendar days from the claim's receipt day.
10. Return of goods
10.1. If goods were not damaged, used or have not significantly changed their appearance, the Buyer has a right, without giving reasons, to terminate the Contract upon a written notice to Seller within 14 (fourteen) calendar days from the date of goods delivery in accordance with the Order of the Minister of Economy of the Republic of Lithuania „Confirming the rules of the return and exchange of goods“ dated 17 August 2001. This means that during above period, the Buyer has a right to change his mind or for other reasons to notify the Seller about his decision to terminate the Contract, to return goods to the Seller and return the payment.
10.2. The Buyer has a right to terminate the Contract from the moment as defined in clause 2.2. After receiving notice about the termination of Contract, the Seller immediately sends the confirmation of receipt of this notification.
10.3. The returned goods must be not damaged, without loss of presentation (labels, safety films labels not removed and etc.), not used. All returned items must be accompanied by original labels, safety bags and the same accessories with which they were sold. The returned goods must be in the original packaging (with instructions and warranty card, if they were delivered with the goods), in the same composition as was purchased.
10.4. The Buyer is responsible for the full completion and packaging of goods. If goods are not fully completed, were in use and / or damaged and / or have lost their presentation and / or improperly packed, the Seller has a right not to accept the returned goods and not to return money paid for them to the Buyer.
10.5. After receiving goods and assessing their quality, the Seller must return the Buyer money paid for goods within 14 (fourteen) calendar days from the receipt of a written notice of withdrawal. Delivery and return cost is not refundable.
10.6. The Buyer, when returning goods, must provide a purchase invoice.
11. Processing of personal data
12.1. For the breach of Contract parties are responsible under the legal acts of the Respublic of Lithuania. In case of damage the guilty party must compensate all the losses to the other party.
12.2. The Buyer is responsible for the correctness of registration data. The Buyer is responsibile for the consequences caused by false data.
12.3. The Buyer is responsible for the storage of registration data and their transfer to third parties. If third parties use the Buyer‘s registration data, the Buyer is responsible for their actions.
12.4. The Seller is not responsible for the information provided on the electronic sites of other companies, even if the Buyer got there through the links indicated in the Seller’s e-shop.
13. Cocluding provisions
13.1. These Rules are created following the legal acts of the Republic of Lithuania.
13.2. Legal acts of the
Republic of Lithuania are applied to relations that are not regulated
by these Rules.
13.3. All disputes arising as a result of these Terms should be solved by negotiations. If the agreement is not reached, the disputes should be solved as provided in the legislation of the Republic of Lithuania.
13.4. In case of disagreement, the Buyer may send requests or complaints regarding the goods purchased in e-shop, to the Online Dispute Resolution at http://ec.europa.eu/odr/.
13.5. Non-judicial consumer disputes can be solved by the State Consumer Rights Protection Authority, which is located at Vilnius str. 25, LT-01402 Vilnius, www.vvtat.lt.