Terms & Conditions
Purchase Rules
1. General provisions
1.1. The following purchase terms (hereinafter – the Rules) become a compulsory legal document for the parties after the Buyer confirms these terms (during the ordering the Buyer marks the box that he agrees with terms and conditions of e-shop). These terms describe rights and responsibilities of the Buyer and „Agrobond", JSC (hereinafter – the Seller), terms for the purchase and payment for the goods, terms for the delivery and return of goods, liabilities of the parties and other provisions related to the sale of goods in e-shop www.agrobond.lt.
1.2. The Seller retains a right to modify, amend or supplement these Rules at any time, in order to satisfy the requirements of relevant legal acts. Changes apply to the orders which are made after the change of Rules.
2. Creation of a sales contract
2.1. A sales contract (hereinafter - the Contract) is deemed to be concluded for each order. The Contract is valid until the fullfilment of all obligations according the Contract.
2.2. The Contract between the Seller and the Buyer is considered to be created from the moment when the Buyer forms a shopping cart, specifies the name, surname, delivery address, chooses the payment method and, after becoming acquainted with the Rules, clicks on the button „Create order“ in e-shop.
2.3. When the Buyer submits an order, an email is sent to him confirming the receipt of order.
2.4. After the order is placed, an email is sent to the Buyer confirming that goods were sent to the Buyer or were prepared for the receipt at the selected store (depending on which delivery method was chosen).
2.5. The invoice is issued on the day when goods are delivered to the courier or upon the receipt of goods (depending on which delivery method was chosen). The invoice is sent to the Buyer's e-mail within 3 (three) working days from the moment when the Buyer picks up goods or the Seller delivers them to the courier (depending on which delivery method was chosen).
2.6. The property in goods passes to the Buyer from the moment when the Seller transfers goods to the Buyer.
2.7. In the event when it becomes obvious after the order is made that goods are not in stock or their price is specified incorrectly in e-shop, the Seller must immediately notify the Buyer by email or other means of communication, and the execution of order must be suspended as specified in clause 7.6.
2.8. Each Contract created between the Buyer and the Seller is stored in e-shop database.
3. Buyer's rights
3.1. The Buyer has a right to buy goods at e-shop www.agrobond.lt, adhering to the requirements of Rules and laws of the Republic of Lithuania.
3.2. The Buyer can order goods all day throughout the year. Orders, placed on working days after 4 pm, on non-working days or on public holidays, will be processed the next working day. In exceptional circumstance, the goods can be ordered on working days at 8 - 17 o‘clock by e-mail or phone, listed in the section "Contacts" of e-shop.
3.3. The Buyer has a right, without giving the reasons, to terminate the Contract with the Seller upon a written notice to the Seller within 14 (fourteen) calendar days from the date of goods delivery as specified in Chapter 10 “Return”. In this case, the Buyer is obliged to pay all the costs of goods return to the Seller. If the cost of goods return exceeds the value of returned goods, the Buyer undertakes to pay remaining amount to the Seller within 14 (fourteen) calendar days.
4. Buyer's obligations
4.1. The Buyer is obliged to pay for goods within 48 hours from the moment he clicks „Create Order”. If the payment is not made within the specified period, the Seller has a right to presume that the Buyer has refused the Contract and to cancel the Buyer‘s order.
4.2. The Buyer must accept ordered goods in accordance with the Rules.
4.3. The Buyer is obliged to ensure the accuracy of his registration data. If there are any changes of Buyer's registration data, the Buyer must update them immediately.
4.4. The Buyer must keep his connection data and not disclose it, ensure that his data will be known only to him, and use the data only for himself, not transfer it to others or not allow other persons to access the Buyer's data. In the case of suspicion that the entry data can be found by another person, the Buyer must immediately inform the Seller about that.
4.5. The Buyer, before using the goods, is obliged to inspect goods and make sure that he recieved the ordered ones.
4.6. The Buyer must adhere to the requirements of these Rules and laws of the Republic of Lithuania.
5. Seller’s rights
5.1. If the Buyer tries to harm a stable operation and safety of e-shop or violates his obligations, the Seller has a right immediately, without warning, to suspend the Buyer's ability to use e-shop or, in exceptional circumstances, to cancel the Buyer's registration.
5.2. In exceptional circumstances, the Seller may temporarily or completely terminate work of e-shop without prior notice to the Buyer.
5.3. The Seller has a right to place links to other electronic sites in e-shop, but he is not responsible for their information or activities.
5.4. The Seller has other rights determined in these Rules and legal acts of the Republic of Lithuania.
6. Seller's obligations
6.1. The Seller is obliged, in accordance with the Rules, to create an opportunity for the Buyer to use the services of e-shop. 6.2. The Seller agrees to respect the privacy of the Buyer`s personal information. The Buyer's personal data will be used in accordance with the "Privacy Policy", published in e-shop, and the legal acts of the Respublic of Lithuania.
6.3. Goods ordered by the Buyer are reserved and the Seller starts to fulfill the Contract only after receiving a message from the bank about payment for selected goods.
6.4. The Seller has a responsibility to deliver ordered goods to the Bueyr's specified address in accordance with the terms of these Rules.
6.5. The Seller, not having the possibility to deliver ordered good to the Buyer due to the serious reasons, has a responsibility to offer to the Buyer analoguos goods or goods with similar characteristics. If the Buyer does not agree to accept analoguos goods or goods with the similar characteristics, the Seller has a responsibility to return to the Buyer money paid for goods within 3 (three) working days (if the prepayment was made).
6.6. If the Buyer has used the right of return, as specified in clause 3.3., the Seller is obliged to return payment to the Buyer within 14 (fourteen) calendar days from a day the Seller receives returned goods.
7. Price of goods, terms and conditions of payment
7.1. In e-shop and in the formed orders prices are indicated in euros with VAT. For Buyers who are subjects of 0% VAT rate by the law, prices are manually recalculated upon receipt of the order. The corrected prepayment invoice will be sent by e-mail specified by the Buyer.
7.2. Each good has a description and code. If the Buyer has not enough information, he may contact the Seller for more information. Ordering goods, the Buyer confirms that information about goods is complete and understandable in e-shop.
7.3. The Seller has a right at any time, without informing the Buyer, to change the range of goods, their description, prices, delivery terms and other information in e-shop. Price changes do not affect the Contracts which are concluded after the Rules change.
7.4. The delivery cost is not included in the price of goods, unless otherwise specified. The corresponding delivery costs are located in the section „Delivery of goods“ of e-shop.
7.5. The Buyer can pay for goods in the following ways: 7.5.1. by making prepayment;
7.5.2. by bank transfer.
7.6. Taking into account that the Seller’s e-shop offers a very wide range of goods, despite all reasonable efforts made by the Seller, it is possible that the prices of some goods may be incorrect. In this case, the Seller informs the Buyer in writing and allows the Buyer to purchase goods at the right price or cancel an order. The order is not executed until the Buyer‘s response. In case if within 3 (three) working days from the moment of impossibility to contact the Buyer by his specified contacts, the order is considered to be terminated.
8. Delivery of goods
8.1. Free shipping:
8.1.1. The Buyer can collect goods for free of charge at the point of goods delivery of „Agrobond“, JSC , at the address: Maironio st. 78C, Raseiniai, or at any selected store of the trade network AGROBOND.
8.1.2. The ordered goods must be collected within 3 (three) working days from the day when Seller's confirmation that ordered goods are ready to be picked was recieved.
8.1.3. The goods can be taken only by the person who gave the order, or another person specified in the order. Upon the receipt of the goods, it is necessary to submit to the Seller’s employee an order document and a valid identity document (identity card, passport or driving license).
8.2. Delivery of goods through an authorized delivery service: 8.2.1. The Seller delivers goods all over Lithuania and Europe through an authorized delivery service.
8.2.2. The Buyer, when ordering goods, has a responsibility to specify the exact delivery address and contact phone number.
8.2.3. Delivery cost depends on the value and (or) weight of ordered goods and the country of delivery. The corresponding delivery costs are located in the section „Delivery of goods“ of e-shop.
8.2.4. The Buyer is obliged to accept goods. In the event when he cannot accept goods himself, and goods are delivered to his stated address and are provided to the person indicated by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of goods to the incorrect person.
8.2.5. The term for the delivery of goods in Lithuania is up to 3 (three) business days from the date of payment receipt. The term for the delivery of goods worldwide depends on the delivery service terms.
8.2.6. In exceptional cases, the goods delivery may be postponed due to unforeseen circumstances which are beyond the Seller's control. In this case, the Seller must immediately contact the Buyer and agree on the new terms of goods delivery.
8.2.7. In all cases, the Seller has no responsibility for a delay in delivery if the delay was due to the fault of the Buyer or due to circumstances depending on the Buyer. 8.2.8. When goods are delivered by the courier, the Buyer, together with the courier, has to check the conditions of parcel. If the Buyer or another authorized person has signed the waybill without comments, it is considered that the parcel is transferred in appropriate conditions and later Buyer's claims for damage are not accepted.
8.2.9. Delivery is deemed to have been completed when goods are delivered to the address indicated by the Buyer.
8.2.10. The Buyer is obliged to check a packaging, quantity, quality, range, completeness of goods within 14 (fourteen) calendar days from the date of goods delivery. If the Buyer fails to fulfill this obligation during the specified period and does not make any claims to the Seller, the packaging of goods is considered to be suitable, and the quantity, quality, range and completeness of goods comply with the terms of Contract.
9. Quality of goods and warranty
9.1. The Seller guarantees the quality of goods (quality assurance by the law). Specific goods have a quality guarantee for a certain period. In this case, the specific warranty period and other conditions are indicated in the descriptions of such goods or in the manufacturer’s warranty accompanying the goods.
9.2. The Seller is not responsible for the fact that the color, shape or other parameters of goods in e-shop may not match with its realistic color, shape or other parameters.
9.3. If delivered goods do not meet quality requirements, the Buyer may contact the nearest store of sales network AGROBOND by submitting a purchase invoice and completed and signed claim, where must be described the reasons of goods return. The goods must be returned in the original packaging. 9.4. The Seller is obliged, respectively, to replace a low-quality goods with a high-quality ones, to lower the price or return the money, paid for the goods and their delivery, within 14 (fourteen) calendar days from the claim's receipt day.
10. Return of goods
10.1. If goods were not damaged, used or have not significantly changed their appearance, the Buyer has a right, without giving reasons, to terminate the Contract upon a written notice to Seller within 14 (fourteen) calendar days from the date of goods delivery in accordance with the Order of the Minister of Economy of the Republic of Lithuania „Confirming the rules of the return and exchange of goods“ dated 17 August 2001. This means that during above period, the Buyer has a right to change his mind or for other reasons to notify the Seller about his decision to terminate the Contract, to return goods to the Seller and return the payment.
10.2. The Buyer has a right to terminate the Contract from the moment as defined in clause 2.2. After receiving notice about the termination of Contract, the Seller immediately sends the confirmation of receipt of this notification.
10.3. The returned goods must be not damaged, without loss of presentation (labels, safety films labels not removed and etc.), not used. All returned items must be accompanied by original labels, safety bags and the same accessories with which they were sold. The returned goods must be in the original packaging (with instructions and warranty card, if they were delivered with the goods), in the same composition as was purchased.
10.4. The Buyer is responsible for the full completion and packaging of goods. If goods are not fully completed, were in use and / or damaged and / or have lost their presentation and / or improperly packed, the Seller has a right not to accept the returned goods and not to return money paid for them to the Buyer.
10.5. After receiving goods and assessing their quality, the Seller must return the Buyer money paid for goods within 14 (fourteen) calendar days from the receipt of a written notice of withdrawal. Delivery and return cost is not refundable.
10.6. The Buyer, when returning goods, must provide a purchase invoice.
11. Processing of personal data
11.1. The Seller processes the Buyer's personal data in accordance with the rules published in the section “Privacy policy” of e-shop. Considering that the Privacy policy specifies the important provisions of Rules, it is recommended to the Buyer to read them carefully and make sure that all Privacy Policy provisions are understandable and acceptable to him.
12. Responsibility
12.1. For the breach of Contract parties are responsible under the legal acts of the Respublic of Lithuania. In case of damage the guilty party must compensate all the losses to the other party.
12.2. The Buyer is responsible for the correctness of registration data. The Buyer is responsibile for the consequences caused by false data.
12.3. The Buyer is responsible for the storage of registration data and their transfer to third parties. If third parties use the Buyer‘s registration data, the Buyer is responsible for their actions.
12.4. The Seller is not responsible for the information provided on the electronic sites of other companies, even if the Buyer got there through the links indicated in the Seller’s e-shop.
12.5. The Seller, if it does not contradict the current legislation, is exempt from any liability in cases when damage arises from the fact that the Buyer, regardless of the Seller‘s recommendations, and his obligations did not become familiar with these Rules, the "Privacy Policy" and other documents specified in these Rules, although he had such an opportunity.
13. Cocluding provisions
13.1. These Rules are created following the legal acts of the Republic of Lithuania.
13.2. Legal acts of the Republic of Lithuania are applied to relations that are not regulated by these Rules. 13.3. All disputes arising as a result of these Terms should be solved by negotiations. If the agreement is not reached, the disputes should be solved as provided in the legislation of the Republic of Lithuania.
13.4. In case of disagreement, the Buyer may send requests or complaints regarding the goods purchased in e-shop, to the Online Dispute Resolution at http://ec.europa.eu/odr/.
13.5. Non-judicial consumer disputes can be solved by the State Consumer Rights Protection Authority, which is located at Vilnius str. 25, LT-01402 Vilnius, www.vvtat.lt.
Privacy Policy
1. General provisions
This Privacy Policy explains how "Agrobond", UAB, legal entity code 300050084, registered office at Maironio g. 78 C, Raseiniai, e-mail e-shop@agrobond.lt (the "Data Controller", "Agrobond" or "we"), processes the personal data of visitors, buyers, customers and other individuals of the online store www.agrobond.lt (the "Site").
We process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the General Data Protection Regulation, "GDPR"), the Law on Legal Protection of Personal Data of the Republic of Lithuania, the Law on Electronic Communications of the Republic of Lithuania and other applicable law.
This Privacy Policy applies to personal data we receive when you use the Site, place an order, create an account, sign up for the newsletter, submit an enquiry or otherwise use our services.
The Site may contain links to websites and services of other persons or organisations. We do not control the data processing carried out by such third parties and are not responsible for their privacy practices. Before providing your data to them, review the privacy policies of those third-party websites.
2. What personal data we process and for what purposes
Depending on how you use the Site and our services, we may process the following data:
2.1. Order, purchase and contract-performance data
We may process:
- first name and surname;
- e-mail address;
- phone number;
- delivery and billing address;
- the goods ordered, their quantity and price;
- delivery method;
- payment information and its status;
- order history;
- information relating to returns, warranty, claims and customer service;
- for business customers – company name, legal entity code, VAT number, and the details of a representative or contact person.
We use this data to accept and fulfil orders, deliver goods, administer payments, issue accounting documents, handle returns and warranty cases, provide customer service, and for other actions related to concluding and performing the contract.
2.2. Account data
If you create a customer account, we may process:
- e-mail address;
- account identifier;
- authentication information;
- a cryptographic hash of your password, where applicable;
- order history;
- other information stored in the account.
We use this data so that you can log in to the account, manage it and use Site features.
If you use sign-in via "Google" or another external identity provider, we may receive from it the data needed for authentication, in accordance with the permissions you have granted to that provider.
2.3. Enquiry and communication data
When you contact us, we may process:
- first name and surname;
- e-mail address;
- phone number;
- company details;
- the content of the enquiry or message;
- correspondence history;
- other information you provide to us.
We use this data to answer questions, prepare commercial offers, provide consultations, and handle requests, claims and other communications.
2.4. Technical, security and Site-usage data
We may process:
- IP address;
- approximate geographic location determined from the IP address;
- browser and device information;
- operating system;
- date and time of visit;
- pages and products viewed;
- search queries;
- the referring web address or advertising source;
- cart actions;
- purchase, enquiry and other Site events;
- technical log records;
- identifiers of cookies and other technologies;
- consent and privacy-preference information.
We use this data for the operation and security of the Site, error diagnostics, prevention of fraud and abuse, and improving service quality. With your consent, we also use data to analyse Site traffic and the effectiveness of advertising and marketing.
3. Legal bases for processing
We process personal data on one or more of the following legal bases.
3.1. Conclusion and performance of a contract
We rely on Art. 6(1)(b) GDPR where the data is necessary to:
- submit and administer an order;
- conclude and perform a contract;
- deliver goods;
- administer payment;
- provide a customer account and order-related features.
3.2. Legal obligations
We rely on Art. 6(1)(c) GDPR where we are required to process data under law, including accounting, tax, consumer-protection and other requirements applicable to us.
3.3. Consent
We rely on Art. 6(1)(a) GDPR where your consent is required, for example:
- sending certain direct-marketing messages;
- using non-essential analytics or marketing cookies and similar technologies;
- other cases where we clearly ask for your consent before processing.
You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before it was withdrawn.
3.4. Legitimate interests of ours or of third parties
We may rely on Art. 6(1)(f) GDPR where processing is necessary for our legitimate interests or those of third parties and those interests are not overridden by your interests, rights or freedoms.
Such interests may include:
- ensuring the security of the Site, information systems and business operations;
- preventing and investigating fraud, unlawful activity and abuse;
- improving customer service and service quality;
- analysing and improving business processes;
- administering claims, returns, debts and disputes;
- establishing, exercising or defending legal claims;
- protecting the rights and legitimate interests of our property, employees, customers and other persons.
4. Whether you must provide your data
You must provide certain personal data so that we can conclude and perform a sales contract.
If you do not provide the data necessary for an order, delivery, payment or compliance with legal requirements, we may be unable to accept or fulfil your order or provide the relevant service.
Providing data for direct marketing or non-essential analytics is not mandatory and does not affect your ability to make purchases on the Site.
5. Direct marketing
We send news, offers and other direct-marketing information to individuals with their consent or in other cases permitted by law.
If you provide your e-mail address when buying our goods, we may, where permitted by law, use it to send offers of our similar goods or services, provided that at the time of collection you were given a clear and free opportunity to object and that opportunity is provided in every message sent.
You may opt out of direct marketing at any time by clicking the unsubscribe link in the e-mail or by contacting us at e-shop@agrobond.lt.
After receiving an opt-out, we will stop sending the relevant direct marketing, but we may retain the minimum amount of data necessary to record your opt-out and ensure that marketing is not sent again without a lawful basis.
6. Who we may transfer your data to
We transfer personal data only to the extent necessary for a specific purpose.
Your data may be received or processed on our behalf by:
- website, cloud, hosting and IT infrastructure providers, among them "Vercel" and the "Saleor" ecosystem;
- payment service providers, banks and financing partners, among them "Paysera" and "Inbank";
- goods delivery, logistics and courier service providers;
- e-mail and customer-communication service providers, among them "Brevo";
- information-system security, bot-protection and infrastructure providers, among them "Cloudflare";
- search and Site-functionality technology providers, among them "Algolia";
- analytics, advertising and marketing technology providers (for example, "Google", "Meta" and "Vercel"), where we have an appropriate legal basis;
- providers of accounting, audit, legal and other professional services (for example, external accounting firms, lawyers or business consultants);
- state, law-enforcement, supervisory, tax or other officially authorised authorities, where we are required by law to provide the information or it is necessary to defend our legitimate interests;
- other third parties where necessary to fulfil your order or contract (for example, parcel delivery services, payment-processing institutions) or where we have another lawful basis
We may change service providers, but we require providers that process personal data on our behalf to process it in accordance with our instructions and applicable data-protection requirements.
We do not sell personal data.
7. Transfer of data outside the European Economic Area
Some of the service providers we use (for example, IT infrastructure, analytics or advertising and marketing providers) or their infrastructure may be located outside the European Economic Area (EEA), for example in the USA.
In such cases we transfer personal data only in compliance with the requirements of the GDPR and by applying appropriate safeguards. Depending on the specific transfer, this may rely on:
- a European Commission adequacy decision, including the EU–US Data Privacy Framework where the relevant US recipient participates in it;
- standard contractual clauses approved by the European Commission, applied in the relationship with the relevant service providers
Where required by law, we also apply additional technical or organisational data-protection measures.
8. How long we retain data
We do not keep personal data longer than necessary for the purpose for which it was collected, except where longer retention is required by law or is reasonably necessary to protect our rights and legitimate interests.
We generally apply the following periods:
- Accounting documents and the data they contain – retained for the period established by law. Primary documents (for example, invoices) are retained for no less than 10 years after the end of the financial year or the completion of the transaction; interim financial information or other specific records are retained for a shorter period, depending on statutory requirements;
- Order data and data related to their performance – retained during the term of the contract and after its end for as long as necessary to handle legal obligations, warranty commitments, potential claims or legal claims;
- Account data – retained for as long as you use your account, or until it is deleted at your request. Data that we are required by law to retain, or that we have another lawful basis to retain longer (for example, data contained in invoices), is retained according to the retention periods applicable to it;
- Direct-marketing data – retained for as long as your consent is valid. After opt-out, the minimum opt-out data (for example, e-mail address) may be retained for as long as needed to ensure that opt-out;
- Enquiries and correspondence – retained, depending on the nature and importance of the content, for no longer than 2 years; information related to the conclusion or performance of contracts or to the management of legal claims may be retained longer – until the end of the relevant obligations or statutory limitation periods, unless the customer lawfully requests earlier erasure;
- Cookie and privacy-preference information – retained according to the validity period of the specific technology and for as long as needed to demonstrate the consent or choice given;
- Analytics data – retained according to the settings of the specific provider and the periods we select. For "Google Analytics", the retention period for user-level data does not exceed 14 months.
Once the applicable retention period ends, data is deleted, anonymised or otherwise irreversibly removed from active systems, except where it remains for a limited time in backups in line with our IT systems' backup cycle.
Data in backups is not used for ordinary operations and is removed in accordance with the backup rotation procedure of the relevant systems.
9. Your rights
In the cases established by the GDPR you have the right to:
- obtain information about the processing of your personal data;
- access the personal data being processed about you;
- request the rectification of inaccurate data or the completion of incomplete data;
- request the erasure of personal data;
- request the restriction of processing;
- object to processing where data is processed on the basis of a legitimate interest;
- object at any time to processing for direct-marketing purposes;
- receive certain data you have provided in a structured, commonly used and machine-readable format and, where applicable, transmit it to another controller;
- withdraw consent at any time where data is processed on that basis.
These rights are not absolute and are exercised under the conditions set by the GDPR and other laws.
For example, the right to request erasure does not apply to the extent that processing is necessary to comply with our legal obligation, to establish, exercise or defend legal claims, or where there is another statutory basis for retaining the data.
To exercise your rights, contact us at e-shop@agrobond.lt or using the other contact details provided in this Privacy Policy.
If we have reasonable doubts about the identity of the person making a request, we may ask for additional information necessary to confirm their identity.
We handle requests without undue delay and generally provide a response within one month. In the cases provided for by the GDPR, taking into account the complexity and number of requests, this period may be extended.
If a request is manifestly unfounded or excessive, in particular because of its repetitive nature, in the cases provided for by the GDPR we may charge a reasonable fee based on administrative costs or refuse to act on the request.
If you believe that your personal data is being processed unlawfully, you have the right to lodge a complaint with the State Data Protection Inspectorate:
L. Sapiegos g. 17, 10312 Vilnius E-mail: ada@ada.lt Website: vdai.lrv.lt
10. Cookies and similar technologies used on the Site
Cookies are small files of information, or units of information, that may be stored on your device when you use the Site.
The Site may also use other similar technologies, for example browser local storage (localStorage) or technical identifiers.
We use these technologies for:
- the operation of the Site;
- remembering user choices;
- login and cart features;
- payment and security features;
- protection against bots, fraud or abuse;
- with your consent – analytics, measurement of advertising results and marketing.
Non-essential cookies and other non-essential tracking technologies for which consent is required by law are activated only after such consent is obtained.
On your first visit to the Site, cookie choices are presented. You can change your choice at any time in the "Cookie settings" on the Site.
Refusing non-essential cookies must not prevent you from using the main features of the Site.
10.1. Essential technologies
Essential technologies are used so that the Site can function properly, ensure security, authenticate users, maintain the shopping cart, process payments and remember privacy choices.
Depending on the Site features used, these may be:
NEXT_LOCALE– for saving the selected language;cookie_preferencesor an equivalent browser-storage value – for saving your cookie choice;- "Saleor" authentication and session identifiers – for logging in to the customer account;
- cart identifiers – for saving the shopping cart;
- "Cloudflare Turnstile" – for protection against automated requests and bots;
- "Inbank" technologies – for financing or leasing features;
- "Paysera" technologies – for carrying out the selected payment method;
- "Algolia" or other search technologies – for the Site's search function.
The validity period of specific technologies may be for the duration of the session or longer, depending on their purpose and the settings of the provider used.
10.2. Analytics technologies
Only with your required consent may we use analytics technologies, including:
"Google Analytics 4"
Used to analyse Site traffic, traffic sources, user actions and purchase, enquiry and other conversions.
Depending on the configuration used, _ga, _ga_* and other "Google" identifiers may be used; their typical validity period is up to 2 years.
Where consent for analytics storage is not given, analytics cookies are not set. Depending on the "Google Consent Mode" configuration we use, "Google" may receive information about consent state and limited technical signals without analytics cookies. If the "Google signals" feature is enabled, data may be linked to your "Google" account for demographic and cross-device analysis.
"Google Tag Manager"
Used to manage other tags and technologies used on the Site. "Google Tag Manager" is not in itself a separate visitor-analysis service, but other technologies described in this section may be activated through it.
"Vercel Analytics" and "Speed Insights"
May be used to assess Site traffic, technical operation and performance. The scope of data processed depends on the specific configuration used.
10.3. Marketing technologies
We may use advertising and marketing technologies, for example tools from "Google Ads", "Meta" or other advertising platforms.
Such technologies, where consent is required for their use by law, are activated only after your consent is obtained.
They may be used to measure advertising effectiveness, record conversions, build audiences or show more relevant advertising.
The "Meta" pixel, when used, may set the _fbp and _fbc cookies (typically up to 90 days) to attribute advertising results and build audiences. When we use the "Meta" Conversions API, we may also report purchase and enquiry events to "Meta" from our server, transmitting hashed (one-way encrypted) contact information; this is done only where marketing consent has been given.
If we start using new technologies, current information about them will be provided in the cookie management tool and, where necessary, this Privacy Policy will be updated.
10.4. Managing cookies
You can change or withdraw your consent at any time in the Site's cookie settings.
You can also manage or delete cookies in your browser settings.
Blocking certain essential technologies in your browser may cause some Site features, such as login, the cart or payment, not to work properly.
11. Data security
We apply organisational and technical measures designed to protect personal data against unlawful or accidental destruction, loss, alteration, disclosure, unauthorised access or other unlawful processing.
Access to personal data is granted only to those employees, service providers or other persons who need it to perform their functions.
Although we take reasonable security measures, no system operating over the internet can guarantee absolute protection of information.
12. Automated decision-making
We do not currently make decisions based solely on automated processing of personal data, including profiling, that would produce legal effects concerning you or similarly significantly affect you, unless clearly stated otherwise when a specific service is used.
The use of analytics, fraud-prevention, advertising or product-recommendation technologies does not in itself mean that we make automated decisions of this kind.
13. How to contact us
For any matter relating to the processing of personal data or to this Privacy Policy, you can contact:
"Agrobond", UAB, legal entity code 300050084 Maironio g. 78 C, Raseiniai E-mail: e-shop@agrobond.lt
14. Changes to the Privacy Policy
We may amend this Privacy Policy from time to time, for example when our services, the technologies used, business processes or legal requirements change.
The current version of the Privacy Policy is published on the Site.
If changes would significantly affect your rights or the processing of your personal data, we will inform you in an appropriate manner where such an obligation arises under applicable law.
15. Final provisions
This Privacy Policy and our processing of personal data are governed by the law of the European Union and of the Republic of Lithuania.
Disputes concerning the processing of personal data are resolved in the manner prescribed by law. This provision does not limit your right to apply to a competent supervisory authority or court.
Last updated: 3 September 2026.
Delivery of Goods
1. Free pickup
1.1. The Buyer can collect goods for free of charge at the point of goods delivery of „Agrobond“, JSC, at the address: Maironio str. 78C, Raseiniai, or at any selected store of the trade network AGROBOND.
1.2. The ordered goods must be collected within 3 (three) working days from the day when Seller's confirmation that ordered goods are ready to be picked was recieved.
1.3. The goods can be taken only by the person who gave the order, or another person specified in the order. Upon the receipt of the goods, it is necessary to submit to the Seller’s employee an order document and a valid identity document (identity card, passport or driving license).
2. Delivery of goods through an authorized delivery service
2.1. The Seller delivers goods, except glass and tyres, throughout Lithuania and European countries through an authorized delivery service. GLASS AND TYRES MAY BE COLLECTED ONLY IN AGROBOND STORES.
2.2. The Buyer, when ordering goods, has a responsibility to specify the exact delivery address and contact phone number.
2.3. Delivery cost throughout Lithuania depends on the weight of ordered goods, except for parcel machine shipments, which are subject to a flat fee:
2.3.1. Delivery of shipments weighing 0 - 1.99 kg will cost 5.60 eur;
2.3.2. Delivery of shipments weighing 2 - 4.99 kg will cost 6.60 eur;
2.3.3. Delivery of shipments weighing 5 - 9.99 kg will cost 8 eur;
2.3.4. Delivery of shipments weighing 10 - 19.99 kg will cost 10 eur;
2.3.5. Delivery of shipments weighing 20 - 24.99 kg will cost 14.50 eur;
2.3.6. Delivery of shipments weighing 25 - 29.99 kg will cost 35 eur;
2.3.7. Delivery of shipments weighing 30 - 54.99 kg will cost 60 eur;
2.3.8. Delivery of shipments weighing 55 - 99.99 kg will cost 70 eur;
2.3.9. Delivery of shipments weighing 100 kg and more will cost 75 eur.
2.3.10. For delivery via OMNIVA parcel machines a fixed fee of 5.60 EUR is applied*.
2.3.11. For delivery via VENIPAK parcel machines a fixed fee of 4.75 EUR is applied*.
* Only parcels weighing up to 25 kg and measuring up to 30x60x40 cm are sent via parcel machines. Heavier and/or larger parcels would be sent via parcel services at their rates.
2.4. Delivery cost to other European countries depends on the weight and country of delivery.
2.4.1. Delivery of goods to Latvia, except for parcel machine shipments, which are subject to a flat fee:
2.4.1.1. Delivery of shipments weighing 0 - 4.99 kg will cost 11.80 eur;
2.4.1.2. Delivery of shipments weighingo 5 - 9.99 kg will cost 13.50 eur;
2.4.1.3. Delivery of shipments weighing 10 - 19.99 kg will costs 16 eur;
2.4.1.4. Delivery of shipments weighing 20 - 24.99 kg will cost 19.50 eur;
2.4.1.5. Delivery of shipments weighing 25 - 69.99 kg will cost 80 eur;
2.4.1.6. Delivery of shipments weighing 70 kg and more will cost 90 eur.
2.4.1.7. For delivery via OMNIVA parcel machines a fixed fee of 9.50 EUR is applied*.
2.4.1.8. For delivery via VENIPAK parcel machines a fixed fee of 7.85 EUR is applied*.
* Only parcels weighing up to 25 kg and measuring up to 30x60x40 cm are sent via parcel machines. Heavier and/or larger parcels would be sent via parcel services at their rates.
2.4.2. Delivery of goods to Poland:
2.4.2.1. Delivery of shipments weighing 0 - 4.99 kg will cost 18.80 eur;
2.4.2.2. Delivery of shipments weighing 5 - 9.99 kg will cost 21 eur;
2.4.2.3. Delivery of shipments weighing 10 - 19.99 kg will cost 25 eur;
2.4.2.4. Delivery of shipments weighing 20 - 24.99 kg will cost 30 eur;
2.4.2.5. For the shipments weighing 25 kg and more delivery fee is calculated individually, taking into account the weight, packaging, dimensions and restrictions applied by delivery services. After calculation of the exact delivery fee, a revised prepayment invoice will be sent to the e-mail specified by the Buyer or the Buyer is informed about the impossibility of delivery.
2.4.3. Delivery of goods to Estonia, except for parcel machine shipments, which are subject to a flat fee:
2.4.3.1. Delivery of shipments weighing 0 - 4.99 kg will cost 15 eur;
2.4.3.2. Delivery of shipments weighing 5 - 9.99 kg will cost 20 eur;
2.4.3.3. Delivery of shipments weighing 10 - 19.99 kg will cost 30 eur;
2.4.3.4. Delivery of shipments weighing 20 - 24.99 kg will cost 40 eur;
2.4.3.5. Delivery of shipments weighing 25 - 69.99 kg will cost 105 eur;
2.4.3.6. Delivery of shipments weighing 70 kg and more will cost 115 eur.
2.4.3.7. For delivery via OMNIVA parcel machines a fixed fee of 12.60 EUR is applied*.
* Only parcels weighing up to 25 kg and measuring up to 30x60x40 cm are sent via parcel machines. Heavier and/or larger parcels would be sent via parcel services at their rates.
2.4.4. Delivery to other European countries:
2.4.4.1. Delivery of shipments weighing 0 - 4.99 kg will cos 40 eur;
2.4.4.2. Delivery of shipments weighing 5 - 9.99 kg will cos 60 eur;
2.4.4.3. Delivery of shipments weighing 10 - 19.99 kg will cos 80 eur;
2.4.4.4. Delivery of shipments weighing 20 - 24.99 kg will cos 95 eur;
2.4.4.5. For the shipments weighing 25 kg and more delivery fee is calculated individually, taking into account the weight, packaging, dimensions and restrictions applied by delivery services. After calculation of the exact delivery fee, a revised prepayment invoice will be sent to the e-mail specified by the Buyer or the Buyer is informed about the impossibility of delivery.
2.5. Delivery cost to other (non European) countries depends on the weight and country of delivery. The exact price of goods and their delivery would be calculated after receiving the order. After checking the prices a correct prepaiment invoice would be sent to the Buyer's e-mail.
2.6. The Buyer is obliged to accept goods. In the event when he cannot accept goods himself, and goods are delivered to his stated address and are provided to the person indicated by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of goods to the incorrect person.
2.7. The term for the delivery of goods in Lithuania is up to 3 (three) business days from the date of payment receipt. The term for the delivery of goods worldwide depends on the delivery service terms.
2.8. In exceptional cases, the goods delivery may be postponed due to unforeseen circumstances which are beyond the Seller's control. In this case, the Seller must immediately contact the Buyer and agree on the new terms of goods delivery.
2.9. In all cases, the Seller has no responsibility for a delay in delivery if the delay was due to the fault of the Buyer or due to circumstances depending on the Buyer.
2.10. When goods are delivered by the courier, the Buyer, together with the courier, has to check the conditions of parcel. If the Buyer or another authorized person has signed the waybill without comments, it is considered that the parcel is transferred in appropriate conditions and later Buyer's claims for damage are not accepted.
2.11. Delivery is deemed to have been completed when goods are delivered to the address indicated by the Buyer.
2.12. The Buyer is obliged to check a packaging, quantity, quality, range, completeness of goods within 14 (fourteen) calendar days from the date of goods delivery. If the Buyer fails to fulfill this obligation during the specified period and does not make any claims to the Seller, the packaging of goods is considered to be suitable, and the quantity, quality, range and completeness of goods comply with the terms of Contract.
Returns & Warranty
1. Quality of goods and warranty
1.1. The Seller guarantees the quality of goods (quality assurance by the law). Specific goods have a quality guarantee for a certain period. In this case, the specific warranty period and other conditions are indicated in the descriptions of such goods or in the manufacturer’s warranty accompanying the goods.
1.2. The Seller is not responsible for the fact that the color, shape or other parameters of goods in e-shop may not match with its realistic color, shape or other parameters.
1.3. If delivered goods do not meet quality requirements, the Buyer may contact the nearest store of sales network AGROBOND by submitting a purchase invoice and completed and signed claim, where must be described the reasons of goods return. The goods must be returned in the original packaging. 1.4. The Seller is obliged, respectively, to replace a low-quality goods with a high-quality ones, to lower the price or return the money, paid for the goods and their delivery, within 14 (fourteen) calendar days from the claim's receipt day.
1.5. The cost of replacing or repairing a defective item is the Buyer's responsibility.
2. Return of goods
2.1. If goods were not damaged, used or have not significantly changed their appearance, the Buyer has a right, without giving reasons, to terminate the Contract upon a written notice to Seller within 14 (fourteen) calendar days from the date of goods delivery in accordance with the Order of the Minister of Economy of the Republic of Lithuania „Confirming the rules of the return and exchange of goods“ dated 17 August 2001. This means that during above period, the Buyer has a right to change his mind or for other reasons to notify the Seller about his decision to terminate the Contract, to return goods to the Seller and return the payment.
2.2. The Buyer has a right to terminate the Contract from the moment as defined in clause 2.2. After receiving notice about the termination of Contract, the Seller immediately sends the confirmation of receipt of this notification.
2.3. The returned goods must be not damaged, without loss of presentation (labels, safety films labels not removed and etc.), not used. All returned items must be accompanied by original labels, safety bags and the same accessories with which they were sold. The returned goods must be in the original packaging (with instructions and warranty card, if they were delivered with the goods), in the same composition as was purchased.
2.4. The Buyer is responsible for the full completion and packaging of goods. If goods are not fully completed, were in use and / or damaged and / or have lost their presentation and / or improperly packed, the Seller has a right not to accept the returned goods and not to return money paid for them to the Buyer.
2.5. After receiving goods and assessing their quality, the Seller must return the Buyer money paid for goods within 14 (fourteen) calendar days from the receipt of a written notice of withdrawal. Delivery and return cost is not refundable.
2.6. The Buyer, when returning goods, must provide a purchase invoice.